coffee shop manual

Simply purchase, download, and edit as needed. Or don’t, take our guidelines straight as they are and you’re done in 5 minutes. Bruce Milletto Founder Matt Milletto CEO Why this is probably the best investment you can make Every customer has the possibility to be a lifetime customer that will provide your coffee shop with thousands of dollars over the course of their lives. This is why it is so important to have consistency amongst your employees, and it’s almost impossible to achieve consistency without ground rules and policies to abide by. By providing a framework for your employees to live by, there will be a set foundation of how they interact with customers, work cohesively as a unit, and understand exactly what is expected of them. Great work structure is essential to creating a cohesive, happy work environment that your customers WILL notice. Furthermore, if you’ve ever managed a team of people without a structure, you’ll surely understand the headaches that can easily be prevented with this simple, small, one-time investment. You won’t regret it. Others Say I needed something like this for my small coffee shop. We only have a handful of employees but I knew it was important to be sure they were all held to the same standard, for my customers to be able to expect the same drink every time they came in. Jerry Tan Los Angeles, CA I didn’t have to think about all of the things I needed to get done. Opening and closing lists, drink standards, AND training manual. You’ve got to be kidding me. Our coffee shop Operations Manual makes it easy for your employees to know exactly what is expected of them Add to Cart Essential Documents Bundle You may not realize it now, but one of the keys to a successful coffee business is writing things down. This bundle gets you the three most important documents for opening and running your business. Clear up your concept, avoid legal battles, and ensure a great customer experience.

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Created and refined by experts in both retail coffee and human resources, this handbook template is perfect for your retail coffee operation. Delivered as a templatized document, our ops manual is fully customizable to fit your unique needs. PLEASE NOTE: All documents within the Operations Manual are meant to serve as templates. These documents are not meant to serve as finished products. Website maintenance and SEM marketing by Rookwork, LLC. Articles and Guides My Account Employee Training Operations Manual Template Our retail operations manual template is designed specifically for retail coffee businesses. Preempt legal trouble, set clear expectations, and motivate customers to keep coming back. Your employee handbook and operations manual are the rocks you build a healthy and less stressful coffee shop experience on. Weekly Cleaning Tasks and Initial Boxes Checklist Beverage Guide Espresso and Coffee Beverages Detailed instructions on how to uniformly make all typical coffee bar beverages, and space for you to add your own custom specialty beverages Notes on syrups and sauce portions Iced Drink Preparation Non Coffee Beverages Brewed Coffee Guide Maintaining Machinery Guide Batch Brewer Cleaning Protocol Backflushing and Daily Maintaining of Espresso Machine Espresso Steam Wands how The Operations Manual Can help Every customer has the potential to become a regular. It’s vital to have consistency in how things are done. No miscommunications. Everyone's day-to-day tasks become clearly outlined and expectations clearly laid out. Employee signature page ensures accountability. We own and operate coffee bars of our own, and these are the very same guidelines and principles that we hold our own employees to, and expect them to adhere to. With a one-time investment, you can save yourself and your management many hours of labor and trouble while simultaneously ensuring that your customers will receive the same drinks each time, regardless of who makes them.

Be sure to also note the equipment they’ll need in order to prepare the coffee, such as scales, funnels, or filters. Include any relevant information about proper storage, shelf life, and if employees should date each batch they create. To help your employees understand the proper steps to take when a conflict arises, include this information: Minor Complaints: Define what you consider as major and minor complaints as well as if those definitions change who your employees should contact in such a situation. Provide examples of each type of complaint along with the proper next steps to help employees understand the difference. This section should encompass any policies you have related to grooming, clothing, and body modifications that are noticeable during an employee’s shift. Consider featuring the following information: Also include details on the required condition of an employee’s uniform when they start a shift and if the uniform includes any required accessories, such as an apron or name tag. That means you need to highlight any rules that involve the products you sell — from merchandise to cups of coffee. For example, consider featuring the following in this section of your handbook: Outline any information employees need to know when selling these products, such as pricing, “best by” dates, and product rotation schedules. This also will help your employees more easily deal with a relatively unhappy customer. Your employee handbook should outline: However, be sure to include any information you may have about temporary fixes that will allow baristas to continue serving customers despite faulty equipment. Making it a helpful resource to which your employees can refer throughout their employment will promote their success, and ideally reduce turnover at your coffee shop.

This bundle is designed to give you all the tools you’ll need to open a healthy and thriving coffee business. Find out more about TRUiC.Find out more about TRUiC.By outlining important details about your cafe’s daily operations, you also empower your employees to do their jobs to the best of their ability. Employee handbooks can serve as a tool to prevent liability as well if they cover company policies on subjects likely to cause legal trouble. As such, be sure to review your handbook with every employee and require them to sign a document that acknowledges they understand your expectations of them. It should, ideally, cover the following seven topics. Your General Policies Common topics include: Be sure to include information about what changes an employee can expect after their grace period ends, such as a raise or eligibility for benefits. If your employees are responsible for covering their own shifts, for example, be sure to state this policy clearly. Be sure to include what employees should focus on to earn a positive review and a raise. Explain how you disperse tips at the end of each shift so employees know if they’ll receive their share of tips in cash when they leave for the day or if you’ll add it to their paycheck. Consider featuring details on these training sessions in your handbook, such as: Specifically, it will cover the volume and length that compliments your coffee as well as how to properly steam milk. This will give employees a reference guide on the specific tasks they should complete during each shift type. Many POS systems offer free training training sessions for employees. Letting your employees know with whom they will complete their training gives them a clearer picture of this process. Your Recipes Here are the key recipes to include: If your coffee grinders have dials that use numbers to show grind consistency, remember to add this number as well.

Best Manual Coffee Grinder 2020 (hand grinder buying guide) There Are Hundreds Of Hand Grinders For Sale, But Here Are The Only 8 Worth Considering. A new take on the classic hand-cranked grinders our parents and grand-parents used, this little piece of equipment is a wonderful tool in brewing delicious coffee while also getting more in touch with the coffee making process. The Skerton Coffee Grinder houses a conical ceramic burr. This helps to ensure a consistent grind which is very important when brewing coffee. There is nothing like a hot cup of coffee in the morning. Every professional barista will tell you that preparing a cup of coffee or espresso is a real art and a precise science. I am sure you would love to read our guide in 2019. Free shipping for many products. Pinterest Explore Log in Sign up Privacy. Please try again.Please try again.Please try again. Please try your request again later. Unlike other coffee books, this one focuses exclusively on coffee—not espresso—and explores multiple pour-over, immersion, and cold-brew techniques on 10 different devices. Thanks to a small but growing number of dedicated farmers, importers, roasters, and baristas, coffee quality is at an all-time high. But for nonprofessionals, achieving cafe quality at home can seem out of reach. With dozens of equipment options, conflicting information on how to use that equipment, and an industry language that, at times, doesn’t seem made for the rest of us, it can be difficult to know where to begin. Craft Coffee: A Manual, written by a coffee enthusiast for coffee enthusiasts, is a comprehensive guide to improving your brew at home. The book provides all the information readers need to discover what they like in a cup of specialty coffee—and how to replicate the perfect cup day after day.

Celebrating 50 years in civil engineering and construction contracting, we continue to serve both our local Gloucestershire community and those further afield in the South of England, the Midlands and South Wales. We have worked with fellow professionals from across the regions and in all sectors, to deliver hundreds of schemes successfully for our customers. We operate with a level of sophistication and control that ensures we deliver projects with operational efficiency and technical know-how, safely and considering for our customers and alongside interested parties. Come see the prototype brewer and chat with Craighton Berman, the designer of MCM and founder of Manual. Coffee industry and enthusiasts are all welcome. Friday April 4— 8am - 5pm Walk-ins welcome. RSVP requested, but not required. Click follow board to see the best coffee grinders on the planet. Best Manual Coffee Makers We give you the run down of the best manual coffee makers on the market. From the best for travelling to the the best for Iced Coffee. Features Aeropress, Chemex, Hario, Yama, Bodum How to Grind Coffee Beans Without a Grinder: 6 Simple Ways (with your hands) Need freshly ground coffee but don't have a grinder. That's not a problem. Check out these 6 home hacks on how to grind coffee beans without a grinder. Food Cocktails With Malibu Rum Coffee Recipes Coffee Grinds Coffee Roasting Cold Brew Coffee Recipe Liqueurs Recipes Rum Cocktail Recipes Coffee Liqueur Recipe The Last Coffee Grind Size Chart You’ll Ever Need Master coffee grounds and you master coffee. You can do it the easy way or the hard way. Use this chart if you'd like to do it the easy way. FREE download Best Manual Coffee Grinder There Are Hundreds Of Hand Grinders For Sale, But Here Are The Only 8 Worth Considering. Avoid Making This One Big Mistake When Choosing (I Made It For Years).

Minor (very minor) cons for Craft Coffee are a few typos and lack of color graphics, which would have been useful in a couple of places.Do you want to learn everything there is to know about coffee. Do you want to know what all those elitist hipster snobs are talking about at your local cafe. Did you know 'cafe' just means 'brown'. All these things and more are contained in this beautifully written and illustrated book. I haven't even come close to reading it all, but you'll find chapters about the history of coffee in our modern era, details about the nearly every origin and variety of coffee bean, and easy-to-follow instructions for brewing delightful craft coffee yourself - even on a limited budget. It's written in a style and tone that begs you to keep reading, none of the elitism or snobbery typical of the coffee world will be found here, it's a book that could be enjoyable even if you've never had a cup of coffee in your life. Beginners will have no trouble picking this book up, experts will certainly find points to enjoy and learn from. I've been spending more time and money than I should on craft coffee for over half a decade, I could probably have given you a high-level overview of every topic in this book, but I still have learned quite a few details I was unaware of. I learned some techniques I have been struggling to master for years, and learned about the history of bean varieties I've long seen the names of but never grasped the importance of. Through-and-through, the book is excellently written and can appeal to a broad audience, without alienating or patronizing any of its readers.The book was not a disappointment, if I can use an analogy, I came into reading it a bean and and came out fine ground. It covers everything about coffee brewing, hardware, the bean and the best brewing methods. If you love coffee you'll love this book.Also, it looks downright beautiful so that always helps.

:) That might get you started, but what do you do when it doesn't taste.Another thing is that the authors do a great job at meeting consumers in the middle. They DON'T tell you to buy hundreds of dollars of fancy equipment (spoiler alert: you don't need a lot to make tasty coffee at home). Rather, they calmly explain to you what type of equipment and beans are most important to invest in and what will yield the most benefit based on your interest and needs. I bought this for several friends over the holidays and they all love it!Recipes work well. Doesn’t cover automatic brewing methods or espresso which is fine for me since I prefer manual, pourover or immersion brewed coffee.Sorry, we failed to record your vote. Please try again Sorry, we failed to record your vote. Please try again Importante observar que o livro nao aborda cafe expresso, pois fazer expresso em casa e um hobby muito caro. Por isso, o foco sao os metodos filtrados ou por imersao, que sao os metodos mais comumente encontrados nas casas ou acessiveis para quem quer experimentar fazer cafe de um jeito diferente. Com isso, o livro nao perde paginas para uma informacao que seria direcionada a um publico muito especifico (aquele que pode pagar uma grana preta em uma maquina domestica de expresso). As informacoes contidas no livro podem ser encontradas espalhadas pela internet, em sites e videos, mas acho que o investimento vale o tempo que seria gasto garimpando e lendo fragmentos de informacoes aqui e acola. No livro, tudo esta organizado, bem escrito, servindo para consulta rapida ou para se aprofundar com a bibliografia suplementar. Nao e um daqueles livros que ficam bonitinhos na estante e cheio de informacoes desnecessarias nao; aqui, cada linha conta alguma coisa. As receitas ao final do livro sao simples e, ate onde pude experimentar, realmente boas.

From the science of extraction and brewing techniques to choosing equipment and deciphering coffee bags, Craft Coffee focuses on the issues—cost, time, taste, and accessibility—that home coffee brewers negotiate and shows that no matter where you are in your coffee journey, you can make a great cup at home. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required. In order to navigate out of this carousel please use your heading shortcut key to navigate to the next or previous heading. In order to navigate out of this carousel please use your heading shortcut key to navigate to the next or previous heading. In order to navigate out of this carousel please use your heading shortcut key to navigate to the next or previous heading. Learn how factors like roast, origin, and processing affect the way coffee tastes, and discover what you prefer. Build your bean vocabulary with a section on decoding coffee bag jargon so you can find and buy the coffee you like best.This book will help brewers to finesse their technique and select the best equipment. ” — Perfect Daily Grind “The small hardcover includes recipes and simply explains how to use equipment and produce tastier coffees. ” — Eater Chicago “ A well-rounded presentation of coffee basics in an easily digestible format. From helping readers understand the origins of coffee and how it’s processed, to deciphering the vast array of available brewing methods and how to use them, Jessica and Andreas have put together an engaging resource that holds value for home brewers and professionals alike. Full of wonderful illustrations, convenient tables, and helpful sidebars, this is a coffee book well worth poring over.” —Ellie Bradley, editor, Fresh Cup Magazine This is a coffee book well worth poring over.? —Ellie Bradley, editor, Fresh Cup Magazine Chemex. V60. AeroPress. Oh my. For such a simple beverage, coffee can seem complicated, especially if you don?

t make it for a living. But thanks to a growing number of dedicated farmers, importers, roasters, and baristas, coffee quality around the world is at an all-time high, and achieving cafe-caliber goodness at home is well within reach. That?s where this book comes in. Written by a coffee enthusiast for coffee enthusiasts, Craft Coffee helps you figure out what you like, what to buy, and how to use it. From demystifying the science of extraction and manual brewing techniques on 10 different devices to choosing equipment and beans, this accessible guide focuses on the issues—cost, time, taste, and accessibility—that home coffee brewers negotiate. No matter where you are in your coffee journey, you can make a great cup at home.Her writing has appeared in the Chicago Tribune, Gapers Block, and more. She has been brewing craft coffee at home for more than eight years.To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness. After reading both, this is my impression of each and how they are different from each other. To sum it up, Brew is a beginner-oriented guide with great photos, and Craft Coffee is both a beginner and intermediate level guide that contains a wealth of information but no photos. So, if you’re the type of person that just wants the basics to step up your home brewing game, then Brew is probably the better option. If you’re looking for a more comprehensive guide to home brewing and coffee in general, then I recommend Craft Coffee for the reasons detailed above. I think Craft Coffee has everything you need in a guide to better home brewing, whereas Brew might leave some people wanting for more information and detail in several areas.

Aeropress, Kalita, Hario, Chemex, Prensa Francesa, o bom e velho Melita, estao todos ali, alem de alguns outros (a cafeteira italiana, ou Moka, porem, nao consta). Achei a parte sobre degustacao do cafe a que mais deixou a desejar, mas talvez porque isso seja uma seara dificil. De qualquer maneira, o capitulo da um norte, para iniciar a explorar os sabores. O livro e bastante bonito, tem um bom tamanho, a encadernacao e otima, mas as letras sao um pouco pequenas.Sorry, we failed to record your vote. Please try again A autora apresenta os metodos e equipamentos disponiveis de forma muito simples, didatica e muito completa. Desde o famoso coador Melitta, o japones Hario V60, prensa francesa entre varios outros. Nao se engane quem acredita ser um livro bobo, na verdade ensina muito e faz o leitor perceber como elevar o cafe caseiro para um nivel profissional. O livro e em ingles, um dos melhores, senao o melhor livro sobre o assunto.Sorry, we failed to record your vote. Please try again E scritto molto bene con uno stile semplice e anche simpatico. Mi e piaciuto perche non solo copre tutti gli argomenti basici legati al caffe ma va oltre e fornisce anche consigli e curiosita. E indicato per chi vuole avvicinarsi a questo mondo ma anche per chi ha gia conoscenze in quanto qualcosa in piu di sicuro la trova.Sorry, we failed to record your vote. Please try again. Balikpapan Hotels Things to do Restaurants Flights Vacation Rentals Shopping Vacation Packages Cruises Rental Cars Travel Forum Airlines Best of 2020 Road Trips Help Center Arjuna RT 056 no 08 Gn. Polisi, Balikpapan 76131 Indonesia 27 Other Recent Reviews Hangout August 2017 Read all 5 reviews Been to Natural Kopi. Share your experience. Terms of Use Privacy and Cookies Statement Site Map How the site works This is the version of our website addressed to speakers of English in the United States.

If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. more. The above names are, in fact, coffee-making apparatuses, and they are just a handful of items from an exhaustive list of coffee paraphernalia that can be found in Otten’s new store. Hailing from Medan, Otten Coffee is an e-commerce that stocks up all things coffee, namely all sorts of coffee equipments that you can think of. And now with their newly-arrived store-slash-showroom in Senopati, customers may have a tactile experience of the products. Are you a day-to-day home-brewer. Or a complete novice in the coffee universe. Whichever category you fall into from amateur to pro, there’s the right equipment that suits your needs in this store. As stated by Jhoni Kusno, co-founder of Otten, simple home-brewing equipment such as French Press, Aeropress, V60, are popular items that are often sought by the home-brewing clientele. Although he added, a few customers have indeed gone beyond that by taking home some heavyweights of the coffee world, be it a Simonelli or La Marzocco espresso machines. Despite all that, it’s important to highlight that Otten Coffee puts an emphasis on educating the customers with the basic knowledge of the items they purchase. That’s why coffee novices shan’t worry; once your purchase is settled, there will be helpful assistants who would guide the how-tos of say, your brand new Bialetti moka pot. Even more so, Otten’s commitment to coffee education doesn’t stop just there. If you happen to miss one of the steps of — for instance — manual brew, you may head straight to their website and get a helpful guidance from their video tutorials. With its alluring new store, it’s easily tempting to purchase more than two or three items when paying Otten Coffee a visit, even if you initially just intended to go for one ceramic cup for your morning caffeine fix.

But one thing for sure, Otten’s offline store is a clear evidence of how coffee has taken Jakarta by storm, and on top of that, establish the viewpoint that coffee is not a fad but a lifestyle of its own. Share The content for Manual was created by the people of Jakarta for the people of Jakarta. We encourage you to discover more about Manual and our philosophy here. If you are interested in contributing to, or advertising with Manual you may get in touch via email. You must have JavaScript enabled in your browser to utilize the functionality of this website. Haz clic en la liga del email que te mandaremos para cambiar tu contrasena In order to add this type of product, you can clear current cart or add the new product to the subscription. Please leave your email-address and we will inform you as soon as it is available again. Cold Brew at home made simple!?? For home brewing guidelines, please visit our home brewing section. You must first master the standards before you can proficiently build drinks. This document is the beginning of a journey into the processing and preparation of coffee and tea. If you study this manual and practice the techniques, over time you can become quite proficient in drink making, however, there is no substitute for curiosity. Remain open to the idea that coffee preparation is a craft, and like all crafts, you can only get better over time. His books can be found at www.scottrao.com. Keep learning. Keep practicing. Remain, at all times, curious. Coffee is the seed of the fruit that grows on coffee trees (coffea). The vast majority of specialty coffee is Arabica. Metropolis purchases only Arabica coffee. There are six unique types of tea, all made from this one plant: Green, Yellow, White, Oolong, Black and Dark (Pu-erh tea). Each type is differentiated by the techniques the farmer uses to develop flavor, most notably, oxidation (allowing the leaf to turn brown).

However, your success will depend on more than how quickly they can take orders, pour espressos, and whip up beverages. In order to keep your clientele coming back for more, they’ll need to know how to handle customer expectations. Credit: Mirzan Campos Duarte Joshua Stevens is the owner of the Cafe Cultura coffee chain, which has over a dozen locations across Brazil. He states that serving coffee to the public is full of challenges and difficulties that he could never have imagined taking place. In the long-term, this can impact profits, demotivate staff members, and keep loyal customers from coming back to your coffee shop. If something didn’t live up to a customer’s expectations, you need to change it. However, care should be taken that the request is reasonable and achievable. Credit: Mirzan Campos Duarte As your coffee shop will see a diverse range of cultures, perceptions, and beliefs present in its customers every day, this will directly impact how everyone understands each other. This starts with training your staff to use language that is simple for the customer.” Research indicates that concrete language is processed quicker, is easier to conjure a mental image of, and is more believable than any alternative. Credit: Cafe Cultura Identifying how an error took place as well as when it took place can pinpoint where a shortfall is so that a solution can be found. The purpose of this exercise should not just be about pointing out a mistake and assigning blame. It should also be about finding solutions so that it doesn’t occur again. When a group works together on identifying possible causes of a problem, you’re likely to generate a range of creative solutions that take into account your local conditions and all team member’s feedback. It helps them become more aware of the problems in question, which encourages them to prevent them from occurring.

It also helps them solve issues without having to chase down others down for help, and to improvise appropriately should unexpected problems occur. Credit: Mirzan Campos Duarte This should take place as soon as possible, as research indicates that the average person will wait in a queue for about six minutes before their satisfaction drops, and they start thinking about leaving. This way, those in a hurry can leave without having a negative experience with your shop, and return again when the issue is resolved. Research into service delay times indicates that providing an explanation of a delay reduces customer dissatisfaction, as does having staff members communicate this in a timely manner. It could also be caused by a staff member accepted a request without checking if it’s possible in the first place. To prevent issues relating to incorrect menu substitutions or items that are unavailable, it’s important that your kitchen staff brief your front of house staff, and that front of house staff are aware of what goes into preparing an order. You can also consider using digital menus for complex orders to reduce errors. It’s important to keep looking for new and better solutions, as well as evaluating what has worked and what can still be improved on. Credit: Mirzan Campos Duarte. Sign up for our newsletter! Barista Competitions: What Do You Need to Be a Coffee Champion. Introducing The Mathematical Formula for Espresso Extraction Sign up for our free newsletter!United Kingdom Sign up for our free newsletter! The great thing about traveling is, of course, the experiences of new sights and sounds. I remember, for instance, being in Moscow in the early 90’s when the news arrived that a new McDonalds was arriving, and of course making sure I was in that line to get something that was so easily accessible in other parts of the world, but not in Russia at the time.